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Privacy Policy

Luxury Sassy Escapes is committed to protecting your personal data and privacy. This Privacy Policy outlines how we collect, use, store, and share your information when you engage with us – whether as a guest, subscriber, or enquiry.

By providing your data to us, you agree to the practices outlined in this policy. We encourage you to read it carefully.

1. Who We Are

Luxury Sassy Escapes is the data controller responsible for the personal information you provide. Our services include curated luxury cruises and bespoke travel experiences, and we respect your right to privacy at every stage of your journey with us.

2. How We Collect Your Data

We may collect personal data when you:

Make an enquiry or booking via our website, email, phone or social channels.
Enter a competition or promotion.
Subscribe to our newsletters.
Interact with us via surveys, events, or feedback forms.
Engage with our social media content.

3. What We Collect

Information we may collect includes:

Your name, contact details (email, phone, address), and date of birth.
Travel preferences and special requirements.
Past bookings or enquiries.
Communication history (emails, messages, calls).
Device data including IP address, browser type, and site activity (via cookies – see Cookie Policy)

We may also collect limited data about others if you book on their behalf. You are responsible for obtaining their consent.

4. Why We Collect Your Data

We use your data to:

Handle bookings, payments, and provide customer service.
Tailor cruise recommendations to your preferences.
Send relevant updates, offers, or travel content (if opted in).
Improve our services, website and customer experience.
Comply with legal and regulatory obligations.
We only process your data if we have a lawful reason to do so – including consent, contract fulfilment, legal duty, or legitimate interest.

5. How We Store & Share Your Data

Your information is stored securely in our systems or trusted partners' systems. We may share it with:

Cruise line operators and travel partners for fulfilment.
Secure IT and marketing service providers who help us operate.
Regulators or law enforcement if legally required.
We never sell your data and only share what is necessary to provide an exceptional service. If your data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place.

6. Your Privacy Rights

You have the right to:

Request access to the data we hold on you.
Ask for corrections to inaccurate information.
Withdraw consent for marketing at any time.
Request that we delete your data when no longer necessary.
Object to our use of your data in certain situations.
To exercise your rights, email: [email protected]

7. Marketing Preferences

You’ll only receive marketing if you’ve opted in or enquired with us. You can unsubscribe at any time via the link in our emails or by contacting us directly.

We may use technology (like cookies or advertising pixels) to personalise your experience. See our Cookie Policy for full details.

8. Data Retention

We retain your data only as long as needed – typically up to 2 years post-enquiry or booking unless longer is required for legal or audit purposes. After this, we anonymise or securely erase your data.

9. Cookies & Tracking

Our website uses cookies to enhance your experience, analyse site performance, and serve relevant ads. You can adjust cookie preferences in your browser. See our full Cookie Policy for details.

10. How to Contact Us

If you have any questions, requests, or concerns about your data, contact us at: 📧 [email protected]
✉️ Luxury Sassy Escapes, 4 Barn Close, Radlett, Hertfordshire, WD7 8LN, England.

We aim to respond to all data requests within 30 days. If you're not satisfied with how we handle your data, you may contact the

Information Commissioner’s Office (ICO) at www.ico.org.uk

.

11. Updates to This Policy

This policy was last updated in June 2025. We may update it occasionally to stay compliant with legal and operational changes. Significant changes will be posted clearly on our website.

Cookie Policy

At Luxury Sassy Escapes, we use cookies to enhance your experience, understand visitor behaviour, and deliver content that’s relevant to your preferences.

This Cookie Policy explains what cookies are, how we use them, and how you can control them.

1. What Are Cookies?

Cookies are small text files stored on your computer or mobile device when you visit a website. They help us:

Recognise your device
Remember your preferences
Improve website performance
Deliver relevant ads and offers
Cookies can’t be used to identify you personally or access private data on your device.

2. The Cookies We Use

✅ Essential Cookies

These are necessary for the website to function. They allow you to navigate pages, make bookings, and access secure areas.

💡 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website (e.g. page visits, bounce rates, load times) using tools like Google Analytics. This allows us to improve the site for everyone.

✨ Functionality Cookies

Used to remember your settings and preferences, such as your language or location, so we can personalise your experience.

📣 Advertising & Social Media Cookies

These cookies help us show you relevant ads on platforms like Google, Facebook, and Instagram. They may track your browsing activity across different websites and help us measure the effectiveness of our campaigns.

3. Your Cookie Choices

You can:

Accept all cookies (recommended for best experience)
Decline non-essential cookies
Change your cookie settings at any time via your browser
To manage or delete cookies, visit your browser’s help section or use tools like
www.allaboutcookies.org.
Please note: blocking cookies may affect how our website functions or limit certain features.

4. Third-Party Cookies

We may allow trusted partners (like Google or Facebook) to set cookies on our site for advertising or analytics purposes. These cookies are subject to their own privacy and cookie policies.

5. Updates to This Policy

We may update this Cookie Policy to reflect changes in technology or legal requirements. Please check back regularly. If changes are significant, we’ll let you know clearly on our website. Last updated: June 2025

Search For Your Perfect Luxury Cruise

Why Choose Luxury Sassy Cruises

Personalized Travel Concierge

One-to-one luxury travel planning, crafted around your personal tastes. We go way beyond just booking your luxury cruise – let us show you what a true concierge-level experience looks like.

Tailored to You

Your exciting journey starts by simply getting in touch with Luxury Sassy Cruises. We'll take the time to understand what's important to you and create the ultimate luxury cruise experience. Nothing is too much trouble.

Luxury Cruise Experts

Hollie, CEO of Luxury Sassy Cruises, has over 30 years’ personal experience in cruising. She prides herself on going above & beyond to create a world-class experience every single step of the way.

Safe & Secure

Supported by The Travel Network Group, one of Europe’s largest travel businesses. Our Customer Trust Account ensures your money is 100% safe, and our ATOL license fully protects you.