Sassy Luxe Club Terms and Conditions

1. Eligibility and Membership

1.1 The Programme is open to individuals aged 18 or over.

1.2 Customers may be enrolled in the Programme when they make their first qualifying booking with Luxury Sassy Escapes or Luxury Sassy Cruises, or when we otherwise invite them to participate.

1.3 Membership is personal to the member and is linked to the details held by us, including name, email address, telephone number and booking history.

1.4 It is your responsibility to keep us informed of any changes to your contact details.

1.5 By joining the Programme, you agree to receive relevant Sassy Luxe Club updates, points information and offers by email. You may opt out of marketing at any time. If you ask us to remove you from the Programme entirely, any unused points, rewards or benefits may be lost.

2. Eligible Bookings

2.1 An eligible booking means a qualifying cruise, package holiday, tailor-made holiday, villa, tour or other travel arrangement booked through Luxury Sassy Escapes or Luxury Sassy Cruises, unless we confirm that the booking is excluded.

2.2 A booking may be excluded from earning points, rewards or referral benefits where it is cancelled, refunded, transferred away from us, unpaid, subject to a dispute or chargeback, booked through another agent, already discounted in a way that prevents rewards being applied, or otherwise does not generate qualifying commission or margin for us.

2.3 We may decide whether a booking, customer, referral, reward or benefit is eligible. Our decision will be final where we reasonably believe the Programme is being used incorrectly, unfairly, fraudulently or contrary to its intended purpose.

3. Earning Sassy Luxe Club Points

3.1 Sassy Luxe Club points are earned on qualifying eligible bookings with Luxury Sassy Escapes and Luxury Sassy Cruises.

3.2 Points are earned by the lead customer on the booking only, unless we agree otherwise in writing.

3.3 Members earn 1 point for every £1 spent on eligible bookings, unless a different rate or bonus is confirmed by us in writing.

3.4 Points are awarded on qualifying gross spend and membership tiers are based on your lifetime cumulative qualifying spend with Luxury Sassy Escapes and Luxury Sassy Cruises.

3.5 Tier benefits may include enhanced points earning, exclusive offers, priority access, hosted cruise invitations, gifts, member-only experiences and other benefits selected by us from time to time. Benefits vary by tier and are subject to availability, eligibility and change.

3.6 Points can be earned on new bookings only. Points cannot be added retrospectively unless authorised by us.

3.7 If you make a future cruise booking on board a ship, you must ask the cruise line to record Luxury Sassy Cruises as your travel agent or notify us as soon as possible after booking. Where the booking is successfully transferred to, recorded under, or linked to Luxury Sassy Cruises and we receive the applicable commission, the booking may qualify for double Sassy Luxe Club points.

3.8 If a booking is amended, cancelled, reduced in value, transferred, refunded, disputed, or if passenger details change, any points awarded may be adjusted or removed.

3.9 Points are non-transferable and have no cash value except when redeemed against a qualifying eligible booking in accordance with these Terms.

3.10 Bonus or promotional points may be awarded at our discretion and may be subject to additional conditions.

4. Redeeming Sassy Luxe Club Points and Rewards

4.1 Each Sassy Luxe Club point is worth 1p when redeemed against a qualifying eligible booking.

4.2 Sassy Travel Rewards, referral rewards and points may only be redeemed against eligible bookings made through Luxury Sassy Escapes or Luxury Sassy Cruises.

4.3 Points cannot be redeemed against the same booking on which they were earned.

4.4 Points or rewards must be requested at the time of booking. They cannot usually be applied after a booking has been confirmed.

4.5 Points and rewards may only be redeemed against bookings with qualifying cruise lines, suppliers or partners. We will advise if a booking does not qualify.

4.6 Points and rewards cannot be used towards deposits, advance registrations, administration fees, cancellation charges, insurance, amendment fees, supplier fees, taxes, charges or any other non-qualifying charges unless we confirm otherwise.

4.7 Points and rewards may not be combinable with all offers, promotions, discounts, vouchers, supplier campaigns or other benefits.

4.8 Points must be redeemed within 24 months of being awarded. Unused points will be removed in month 25 unless we confirm otherwise in writing.

4.9 If a booking is cancelled or amended after points or rewards have been redeemed, the points or rewards may be adjusted, removed or returned at our discretion, depending on the circumstances and any supplier cancellation charges.

4.10 Points, Sassy Travel Rewards, referral rewards and benefits are non-transferable, cannot be exchanged for cash, have no cash value, cannot be sold, and cannot be paid out as a refund or credit balance.

4.11 All point and reward redemptions must be authorised by the lead customer on the booking.

5. Referral Programme

5.1 Sassy Luxe Club members and customers may refer friends, family, colleagues or other contacts to Luxury Sassy Escapes or Luxury Sassy Cruises.

5.2 No new purchase is required by the referring person in order to make a referral.

5.3 To qualify, the referred customer must be:

• aged 18 or over;
• new to Luxury Sassy Escapes and Luxury Sassy Cruises;
• not already held on our customer database as an existing customer, active enquiry or existing lead;
• making their first eligible booking through Luxury Sassy Escapes or Luxury Sassy Cruises; and
• making their own genuine booking decision.

5.4 The referred customer must mention the referring person's name at the time of enquiry or booking so that the referral can be matched correctly. Referrals cannot usually be added retrospectively after a booking has been confirmed.

5.5 Subject to these Terms, the referred customer may receive £125 Sassy Travel Rewards towards their first eligible booking.

5.6 Subject to these Terms, the referring person will receive £125 Sassy Travel Rewards after the referred customer has completed travel.

5.7 The referring person's reward will usually be applied within 7 working days after the referred customer has completed travel, provided the booking is fully eligible and no cancellation, refund, chargeback, dispute, amendment, transfer away from us or outstanding balance applies.

5.8 Only one referring person can be linked to each referred customer or referred lead booking.

5.9 Referral rewards are awarded per successful referred lead booking, not per passenger, cabin, household member, room, suite, stateroom or individual traveller.

5.10 Referral rewards are not intended to apply multiple times within the same connected travel arrangement.

5.11 For the purposes of the Programme, a connected travel arrangement includes any booking or enquiry that we reasonably consider to be linked to the same wider trip, event, occasion, destination, sailing, tour, resort stay, group holiday, family holiday, wedding, celebration, school holiday trip or travelling party, even where travellers depart on different dates, take different flights, stay in different accommodation, book separate rooms, cabins or hotels, or hold separate booking references.

5.12 A travelling party, family, friendship group or group booking cannot be split across separate enquiries, names, rooms, cabins, hotels, dates, flights, suppliers or booking references in order to generate additional referral rewards.

5.13 If two or more families, friends or households travel together, a referral reward may apply only where we are satisfied that the referred lead customer is genuinely new to us, made a genuinely separate eligible booking, was not already part of the same connected travel arrangement, and all eligibility criteria are met.

5.14 If one person refers multiple separate new customers or separate new lead bookings, each successful qualifying referral may be rewarded separately. There is no fixed referral cap, but we reserve the right to review, limit, refuse, remove or reverse rewards where referral activity appears excessive, artificial, abusive, commercially unreasonable or contrary to the spirit of the Programme.

5.15 Self-referrals, circular referrals, duplicate referrals, referrals within the same existing customer record, referrals between people in the same booking party, or referrals created primarily to obtain rewards are not permitted.

5.16 Referral rewards are non-transferable, have no cash value, cannot be exchanged for cash, and may only be used towards a future qualifying eligible booking unless the reward is expressly being used by the referred customer towards their first eligible booking.

5.17 We reserve the right to refuse, remove or reverse referral rewards if we believe a referral is invalid, duplicated, fraudulent, abusive, incorrectly attributed, commercially unreasonable, or contrary to the spirit of the Programme.

5.18 We may amend, pause or withdraw the referral programme at any time.

6. Member Conduct and Cancellation

6.1 We reserve the right to suspend or terminate membership and remove points, rewards or benefits if we believe a member has acted fraudulently, abusively, dishonestly, or in a way that may harm Luxury Sassy Escapes, Luxury Sassy Cruises, our partners, suppliers, staff or customers.

6.2 Points or rewards earned or redeemed fraudulently, incorrectly or in breach of these Terms may be cancelled.

6.3 We reserve the right to remove duplicate memberships and any associated duplicate points, rewards or benefits.

6.4 We may amend or discontinue the Programme, including changing tier thresholds, earning rates, point values, referral rewards or benefits, at any time with reasonable notice where practical.

7. Data Protection

7.1 We will use your personal data to manage your bookings, administer the Programme, process rewards, track referrals and provide relevant customer communications.

7.2 We will not sell your personal data. We may share information with suppliers or service providers where required to operate bookings, rewards or the Programme.

7.3 Please see our Privacy Policy for full details of how we process personal data.

8. Liability and Limitations

8.1 We are not responsible for any unauthorised use of your points or rewards where this is outside our reasonable control.

8.2 We are not liable for any inability to access or use the Programme due to technical issues, supplier disruption, website issues, force majeure events, or circumstances outside our reasonable control.

8.3 Nothing in these Terms excludes or limits your statutory rights as a consumer.

8.4 If any part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

9. General

9.1 These Terms sit alongside the booking terms and conditions that apply to any cruise, holiday or travel arrangement, including our terms and the terms of the relevant cruise line, tour operator, supplier or third-party provider.

9.2 If we do not enforce a term immediately, this does not mean we cannot enforce it later.

9.3 Questions about Sassy Luxe Club should be directed to Luxury Sassy Escapes or Luxury Sassy Cruises.

10. Governing Law

10.1 These Terms are governed by the laws of England and Wales.

10.2 If you live in England or Wales, you may bring legal proceedings in the courts of England and Wales.

10.3 If you live in Scotland, you may bring legal proceedings in either the Scottish courts or the courts of England and Wales.

10.4 If you live in Northern Ireland, you may bring legal proceedings in either the Northern Irish courts or the courts of England and Wales.